FREQUENTLY ASKED QUESTIONS
When will my order be shipped?
Your orders are prepared after payment confirmation and are usually shipped within 1–3 business days.
For orders within Istanbul, same-day delivery via special courier can be arranged upon request.
Once your order has been shipped, you will be provided with a tracking number.
Which cargo companies do you ship with?
Shipments within Turkey are made via Yurtiçi Kargo, and international shipments are made via DHL.
Do you ship internationally?
Yes. Azurée Mare ships worldwide.
Customs duties and import fees that may arise from international orders are the responsibility of the buyer.
Can I get a refund or exchange?
You can request a return or exchange within 14 days of receiving your products.
Products must be:
- unused
- with tags still attached
- in their original condition.
For returns or exchanges, you can contact us at info@azureemare.com.
Can I cancel my order?
If your order has not yet been shipped, you can request a cancellation.
To do this, simply contact us at info@azureemare.com.
Where are the products manufactured?
Azurée Mare designs are developed in Istanbul, and all products are manufactured in the brand's own workshop.
Do out-of-stock items get restocked?
Some designs are produced in limited numbers and may not be restocked. However, if you contact us, we can prepare the product you want as a special order in your requested color.